Intermittent connectivity issues with EU1 shard

Resolved·Partial outage

This incident has been resolved.

Thu, Aug 20, 2026, 11:24 AM

(1 month ago)

Affected components

Aug 20, 2026, 10:27 AM

11:24 AM

Web portal (app.serval.com)

Updates

Resolved

This incident has been resolved.

Thu, Aug 20, 2026, 11:24 AM

Monitoring

We have deployed a fix and are monitoring for service recovery and stability.

Thu, Aug 20, 2026, 11:02 AM(22 minutes earlier)

Identified

We have identified an issue causing intermittent connectivity issues with our EU deployment. We are working to implement a fix.

Thu, Aug 20, 2026, 10:27 AM(35 minutes earlier)