Issues creating tickets and AI responses in Serval

Resolved·Full outage

This incident has been resolved.

Tue, Aug 25, 2026, 01:31 AM

(1 month ago)

Affected components

Aug 25, 2026, 12:50 AM

01:31 AM

Help Agent

Ticketing

Updates

Resolved

This incident has been resolved.

Tue, Aug 25, 2026, 01:31 AM

Monitoring

We have implemented a fix and are observing availability is recovering. We are currently monitoring recovery.

Tue, Aug 25, 2026, 01:09 AM(21 minutes earlier)

Identified

We have identified a root cause and are now implementing a fix.

Tue, Aug 25, 2026, 12:54 AM(15 minutes earlier)

Investigating

We are currently investigating this incident.

Tue, Aug 25, 2026, 12:50 AM