This incident has been resolved.

We are still monitoring. Many customers report being able to create tickets via email and getting fast response times.

Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS).

This is caused by AWS outage with SNS in us-west-1. We are still actively monitoring.

Some customers are reporting they are now able to create email tickets.

View original attached screenshot

We are continuing to work on a fix for this incident.