Serval Status - Incident history https://status.serval.com Serval Wed, 1 Apr 2026 16:08:26 +0000 Issues interacting with agents Type: Incident Duration: 53 minutes Affected Components: Workflows Apr 1, 16:08:26 GMT+0 - Investigating - We are currently investigating reports of slow or unresponsive agent interactions (interacting with Serval via Slack, or creating a new Workflow). Apr 1, 16:23:19 GMT+0 - Monitoring - We have identified and implemented a fix and are monitoring recovery of services. Apr 1, 17:01:02 GMT+0 - Resolved - Availability and performance metrics have returned to baseline. This incident has been resolved. Type: Incident

Duration: 53 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>16:08:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of slow or unresponsive agent interactions (interacting with Serval via Slack, or creating a new Workflow). .</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>16:23:19</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified and implemented a fix and are monitoring recovery of services..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>17:01:02</var> GMT+0</small><br><strong>Resolved</strong> - Availability and performance metrics have returned to baseline. This incident has been resolved..</p> ]]> Wed, 1 Apr 2026 16:08:26 +0000 https://status.serval.com/incident/cmng8pvcl012i3v4uvap2by89 https://status.serval.com/incident/cmng8pvcl012i3v4uvap2by89 Status Inference Degraded Type: Incident Duration: 46 minutes Affected Components: Website Mar 31, 16:43:28 GMT+0 - Identified - Investigating an issue with status not being set automatically by Serval's AI. Mar 31, 17:26:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 17:29:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 46 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>16:43:28</var> GMT+0</small><br><strong>Identified</strong> - Investigating an issue with status not being set automatically by Serval's AI..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>17:26:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>17:29:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 31 Mar 2026 16:43:28 +0000 https://status.serval.com/incident/cmneuj2zr0qeo13at56v2qt3o https://status.serval.com/incident/cmneuj2zr0qeo13at56v2qt3o Investigating Serval outage Type: Incident Duration: 8 minutes Affected Components: Website, Workflows Feb 23, 23:00:20 GMT+0 - Investigating - Serval is currently experiencing an outage. We are investigating the underlying cause. Feb 23, 23:07:55 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>23:00:20</var> GMT+0</small><br><strong>Investigating</strong> - Serval is currently experiencing an outage. We are investigating the underlying cause..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>23:07:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Feb 2026 23:00:20 +0000 https://status.serval.com/incident/cmlzs52gr09t4p79z2xeg1hvn https://status.serval.com/incident/cmlzs52gr09t4p79z2xeg1hvn Degraded performance with running workflows Type: Incident Duration: 1 hour and 49 minutes Affected Components: Workflows Feb 19, 21:03:55 GMT+0 - Investigating - We are currently investigating this incident. Feb 19, 22:52:45 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>21:03:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>22:52:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Feb 2026 21:03:55 +0000 https://status.serval.com/incident/cmlty7y7t0h26mk9eldpbhsgd https://status.serval.com/incident/cmlty7y7t0h26mk9eldpbhsgd Degraded performance when building or executing workflows Type: Incident Duration: 4 hours and 27 minutes Affected Components: Workflows Feb 18, 20:00:00 GMT+0 - Identified - We are aware of reports of slowness with building or executing workflows. We are working on mitigations for the issue. Feb 19, 00:01:57 GMT+0 - Identified - We have identified contributors to degraded performance and are working to implement mitigations. Feb 19, 00:27:15 GMT+0 - Resolved - We have mitigated the degraded performance affecting workflows. We will continue to monitor latency metrics. Type: Incident

Duration: 4 hours and 27 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are aware of reports of slowness with building or executing workflows. We are working on mitigations for the issue..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>00:01:57</var> GMT+0</small><br><strong>Identified</strong> - We have identified contributors to degraded performance and are working to implement mitigations..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>00:27:15</var> GMT+0</small><br><strong>Resolved</strong> - We have mitigated the degraded performance affecting workflows. We will continue to monitor latency metrics..</p> ]]> Wed, 18 Feb 2026 20:00:00 +0000 https://status.serval.com/incident/cmlsndl3q02xoldpd6u8eshvx https://status.serval.com/incident/cmlsndl3q02xoldpd6u8eshvx Frontend Outage Type: Incident Duration: 9 minutes Affected Components: Website Nov 13, 21:34:24 GMT+0 - Investigating - We are currently investigating this incident. Nov 13, 21:43:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 9 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>21:34:24</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>21:43:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 13 Nov 2025 21:34:24 +0000 https://status.serval.com/incident/cmhxy5nj40031mvvme8jei4z4 https://status.serval.com/incident/cmhxy5nj40031mvvme8jei4z4 Workflow Builder Type: Incident Duration: 2 hours and 17 minutes Affected Components: Workflows Oct 22, 20:35:39 GMT+0 - Identified - Our primary workflow builder model provider Anthropic is having an outage, this is causing the workflow builder to fail. They are posting status updates here: <https://status.claude.com/> Oct 22, 22:52:12 GMT+0 - Resolved - The Anthropic outage has been resolved. See <https://status.claude.com/incidents/tm75470v3g1b> for the status update from Anthropic. Type: Incident

Duration: 2 hours and 17 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>20:35:39</var> GMT+0</small><br><strong>Identified</strong> - Our primary workflow builder model provider Anthropic is having an outage, this is causing the workflow builder to fail. They are posting status updates here: <https://status.claude.com/>.</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>22:52:12</var> GMT+0</small><br><strong>Resolved</strong> - The Anthropic outage has been resolved. See <https://status.claude.com/incidents/tm75470v3g1b> for the status update from Anthropic..</p> ]]> Wed, 22 Oct 2025 20:35:39 +0000 https://status.serval.com/incident/cmh2gddkw010qphegxza5j9n3 https://status.serval.com/incident/cmh2gddkw010qphegxza5j9n3 Workflow Execution Type: Incident Duration: 1 hour Affected Components: Workflows Oct 3, 15:00:00 GMT+0 - Investigating - Serval workflows are executing slowly, we are investigating. Oct 3, 16:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Serval workflows are executing slowly, we are investigating..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 3 Oct 2025 15:00:00 +0000 https://status.serval.com/incident/cmgb8rlro00v31foiwn37hs26 https://status.serval.com/incident/cmgb8rlro00v31foiwn37hs26 Google API Type: Incident Duration: 3 hours and 3 minutes Affected Components: Workflows Sep 24, 15:49:33 GMT+0 - Investigating - Requests to the Google API are timing out, we are investigating Sep 24, 18:52:54 GMT+0 - Resolved - This incident has been resolved by Google. Type: Incident

Duration: 3 hours and 3 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>15:49:33</var> GMT+0</small><br><strong>Investigating</strong> - Requests to the Google API are timing out, we are investigating .</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>18:52:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved by Google..</p> ]]> Wed, 24 Sep 2025 15:49:33 +0000 https://status.serval.com/incident/cmfy5tmui00px11v5wufp84d9 https://status.serval.com/incident/cmfy5tmui00px11v5wufp84d9 General outage Type: Incident Duration: 8 minutes Affected Components: Website Sep 11, 23:02:00 GMT+0 - Identified - Users may experience issues logging into Serval. We are currently investigating this incident. Sep 11, 23:09:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Users should be able to log in and use Serval normally. Sep 11, 23:09:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>23:02:00</var> GMT+0</small><br><strong>Identified</strong> - Users may experience issues logging into Serval. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>23:09:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Users should be able to log in and use Serval normally..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>23:09:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 11 Sep 2025 23:02:00 +0000 https://status.serval.com/incident/cmfg0jn81002y11zw9t0jhpdw https://status.serval.com/incident/cmfg0jn81002y11zw9t0jhpdw Workflow Builder Type: Incident Duration: 3 hours and 22 minutes Affected Components: Workflows Aug 23, 01:22:21 GMT+0 - Resolved - This incident has been resolved by Anthropic. Aug 22, 22:00:37 GMT+0 - Identified - Our model provider Anthropic is currently experiencing an outage, which is impacting the workflow builder. We are monitoring their status page and awaiting a fix. Aug 22, 22:47:37 GMT+0 - Monitoring - Our model provider Anthropic is currently experiencing an outage, which is impacting the workflow builder. We are monitoring their status page and awaiting a fix. Type: Incident

Duration: 3 hours and 22 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>01:22:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved by Anthropic..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>22:00:37</var> GMT+0</small><br><strong>Identified</strong> - Our model provider Anthropic is currently experiencing an outage, which is impacting the workflow builder. We are monitoring their status page and awaiting a fix..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>22:47:37</var> GMT+0</small><br><strong>Monitoring</strong> - Our model provider Anthropic is currently experiencing an outage, which is impacting the workflow builder. We are monitoring their status page and awaiting a fix..</p> ]]> Fri, 22 Aug 2025 22:00:37 +0000 https://status.serval.com/incident/cmengbgt3004hqf78ktf0g73m https://status.serval.com/incident/cmengbgt3004hqf78ktf0g73m Workflow builder Type: Incident Duration: 3 minutes Affected Components: Workflows Jul 23, 22:08:16 GMT+0 - Monitoring - Our model provider Anthropic is currently experiencing an outage, which is impacting the workflow builder. We are monitoring their status page and awaiting a fix. Jul 23, 22:11:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>22:08:16</var> GMT+0</small><br><strong>Monitoring</strong> - Our model provider Anthropic is currently experiencing an outage, which is impacting the workflow builder. We are monitoring their status page and awaiting a fix..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>22:11:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 23 Jul 2025 22:08:16 +0000 https://status.serval.com/incident/cmdgilyn9009e1nrjt0z2q29m https://status.serval.com/incident/cmdgilyn9009e1nrjt0z2q29m