Serval Status - Incident history https://status.serval.com Serval Tue, 29 Sep 2026 17:52:52 +0000 Elevated errors across ChatGPT, Codex, and the API including the Agents API Type: Incident Duration: 13 days, 9 hours and 9 minutes Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses Sep 29, 18:09:42 GMT+0 - Resolved - Sep 29, 18:24:17 GMT+0 - Investigating - We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more. Sep 29, 19:08:39 GMT+0 - Investigating - We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more. Sep 29, 19:39:36 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Sep 29, 21:09:11 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Sep 29, 22:03:22 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Sep 29, 22:47:10 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Sep 29, 23:14:02 GMT+0 - Resolved - The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered. Thank you for your patience while we worked to restore service. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days. Type: Incident

Duration: 13 days, 9 hours and 9 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>18:09:42</var> GMT+0</small><br><strong>Resolved</strong> - .</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>18:24:17</var> GMT+0</small><br><strong>Investigating</strong> - We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>19:08:39</var> GMT+0</small><br><strong>Investigating</strong> - We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>19:39:36</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>21:09:11</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>22:03:22</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>22:47:10</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>23:14:02</var> GMT+0</small><br><strong>Resolved</strong> - The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered. Thank you for your patience while we worked to restore service. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days..</p> ]]> Tue, 29 Sep 2026 17:52:52 +0000 https://status.serval.com/incident/cmumzdc7dfhcz0krvitid6nzw https://status.serval.com/incident/cmumzdc7dfhcz0krvitid6nzw Workflow runs failing to start, Degraded Catalyst performance Type: Incident Duration: 2 hours and 10 minutes Affected Components: Workflows, Third Party: Anthropic → Claude API (api.anthropic.com) Sep 29, 16:00:23 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 29, 18:10:40 GMT+0 - Resolved - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 10 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>16:00:23</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>18:10:40</var> GMT+0</small><br><strong>Resolved</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 29 Sep 2026 16:00:23 +0000 https://status.serval.com/incident/cmumxsu2q08kz1bobb5q9k5g0 https://status.serval.com/incident/cmumxsu2q08kz1bobb5q9k5g0 Email delivery issues Type: Incident Duration: 57 minutes Affected Components: Application Sep 19, 17:59:23 GMT+0 - Investigating - We are experiencing email deliverability issues due to a AWS SES rate-limit issue. We are working with AWS support to get it resolved ASAP. Sep 19, 18:56:29 GMT+0 - Resolved - This was resolved by a rate limit increase. Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>17:59:23</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing email deliverability issues due to a AWS SES rate-limit issue. We are working with AWS support to get it resolved ASAP..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>18:56:29</var> GMT+0</small><br><strong>Resolved</strong> - This was resolved by a rate limit increase..</p> ]]> Sat, 19 Sep 2026 17:59:23 +0000 https://status.serval.com/incident/cmu8oz8xc0eta1dmrqpqxou97 https://status.serval.com/incident/cmu8oz8xc0eta1dmrqpqxou97 SSO Login Issues Type: Incident Duration: 27 minutes Affected Components: Login Sep 18, 23:07:39 GMT+0 - Investigating - We are currently investigating issues with SSO-based login. It appears to be an issue with a downstream auth-provider, WorkOS. See <https://status.workos.com/> Sep 18, 23:35:05 GMT+0 - Resolved - This issue is resolved. WorkOS has recovered from their API errors. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>23:07:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating issues with SSO-based login. It appears to be an issue with a downstream auth-provider, WorkOS. See <https://status.workos.com/>.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>23:35:05</var> GMT+0</small><br><strong>Resolved</strong> - This issue is resolved. WorkOS has recovered from their API errors..</p> ]]> Fri, 18 Sep 2026 23:07:39 +0000 https://status.serval.com/incident/cmu7kjsx30knx0wpc8sgysh68 https://status.serval.com/incident/cmu7kjsx30knx0wpc8sgysh68 Issues with Email Intake Type: Incident Duration: 1 hour and 41 minutes Affected Components: Application Sep 18, 22:16:23 GMT+0 - Resolved - This incident has been resolved. Sep 18, 20:35:25 GMT+0 - Investigating - We are currently investigating this incident. Sep 18, 20:36:20 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 18, 21:33:52 GMT+0 - Monitoring - We are still monitoring. Many customers report being able to create tickets via email and getting fast response times. Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS). Sep 18, 21:10:26 GMT+0 - Monitoring - This is caused by AWS outage with SNS in us-west-1\. We are still actively monitoring. Some customers are reporting they are now able to create email tickets. ![](https://res.cloudinary.com/sup/image/upload/v1789765787/wyaame8pdepbrorggz7q.png) Type: Incident

Duration: 1 hour and 41 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>22:16:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>20:35:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>20:36:20</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>21:33:52</var> GMT+0</small><br><strong>Monitoring</strong> - We are still monitoring. Many customers report being able to create tickets via email and getting fast response times. Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS)..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>21:10:26</var> GMT+0</small><br><strong>Monitoring</strong> - This is caused by AWS outage with SNS in us-west-1\. We are still actively monitoring. Some customers are reporting they are now able to create email tickets. ![](https://res.cloudinary.com/sup/image/upload/v1789765787/wyaame8pdepbrorggz7q.png).</p> ]]> Fri, 18 Sep 2026 20:35:25 +0000 https://status.serval.com/incident/cmu7f419v0j811fpcftr6cubq https://status.serval.com/incident/cmu7f419v0j811fpcftr6cubq We are seeing elevated error rates across API models Type: Incident Duration: 21 hours Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses Sep 17, 20:20:00 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Sep 17, 21:20:00 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Sep 17, 21:50:36 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 21 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>20:20:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>21:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>21:50:36</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Thu, 17 Sep 2026 21:29:35 +0000 https://status.serval.com/incident/cmu61rkq584ko0rmh7ckuc5eu https://status.serval.com/incident/cmu61rkq584ko0rmh7ckuc5eu Tickets Failing to Create Type: Incident Duration: 1 hour and 1 minute Affected Components: Application Sep 16, 22:37:12 GMT+0 - Investigating - We are currently investigating this incident. Sep 16, 23:06:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 16, 23:37:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>22:37:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>23:06:31</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>23:37:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 16 Sep 2026 22:37:12 +0000 https://status.serval.com/incident/cmu4oky9y02xb0wo93j06j390 https://status.serval.com/incident/cmu4oky9y02xb0wo93j06j390 Degraded performance of the help agent Type: Incident Duration: 38 minutes Affected Components: Application Sep 14, 06:51:17 GMT+0 - Investigating - We are currently investigating this incident. Sep 14, 07:08:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 14, 07:28:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 14, 07:29:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>06:51:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>07:08:39</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>07:28:18</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>07:29:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 14 Sep 2026 06:51:17 +0000 https://status.serval.com/incident/cmu0vwrsu096q0wl02xpl2z4s https://status.serval.com/incident/cmu0vwrsu096q0wl02xpl2z4s Elevated errors for GPT-5.6 Sol on the API Type: Incident Duration: 5 days, 13 hours and 28 minutes Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses Sep 11, 09:08:15 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Sep 11, 10:09:47 GMT+0 - Monitoring - We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic. We continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery Sep 11, 11:21:43 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 5 days, 13 hours and 28 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>09:08:15</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>10:09:47</var> GMT+0</small><br><strong>Monitoring</strong> - We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic. We continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>11:21:43</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Fri, 11 Sep 2026 09:08:15 +0000 https://status.serval.com/incident/cmtwqotgj0pnn0rl9x318tu4g https://status.serval.com/incident/cmtwqotgj0pnn0rl9x318tu4g Increased Latency across Slack, Teams and Workflow Runs Type: Incident Duration: 37 minutes Affected Components: Application, Workflows Sep 8, 21:14:29 GMT+0 - Investigating - We are currently investigating this incident. Sep 8, 21:19:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 8, 21:39:42 GMT+0 - Monitoring - Latency is recovering after working through a backlog of events. We're monitoring. Sep 8, 21:51:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 37 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>21:14:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>21:19:55</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>21:39:42</var> GMT+0</small><br><strong>Monitoring</strong> - Latency is recovering after working through a backlog of events. We're monitoring..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>21:51:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Sep 2026 21:14:29 +0000 https://status.serval.com/incident/cmtt63rgy0cnc13mr1di1c89k https://status.serval.com/incident/cmtt63rgy0cnc13mr1di1c89k Slow responses from help agent Type: Incident Duration: 45 minutes Affected Components: Workflows Sep 6, 07:21:00 GMT+0 - Resolved - This incident has been resolved. Sep 6, 06:30:08 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 45 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>07:21:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>06:30:08</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Sun, 6 Sep 2026 06:30:08 +0000 https://status.serval.com/incident/cmtpidxca0hun1bn3w80zi9fu https://status.serval.com/incident/cmtpidxca0hun1bn3w80zi9fu Issues with help agent responses and running workflows Type: Incident Duration: 30 minutes Affected Components: Application, Workflows Sep 4, 19:57:29 GMT+0 - Investigating - We are currently investigating this incident. Sep 4, 20:11:35 GMT+0 - Identified - We have identified a root cause and are implementing a fix. Sep 4, 20:13:51 GMT+0 - Monitoring - We implemented a fix and are currently monitoring recovery. Sep 4, 20:18:03 GMT+0 - Monitoring - We are observing a return to normal behavior and are continuing to monitor recovery. Sep 4, 20:27:49 GMT+0 - Resolved - This incident has been mitigated. We are working to implement long-term preventative fixes. Type: Incident

Duration: 30 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>19:57:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>20:11:35</var> GMT+0</small><br><strong>Identified</strong> - We have identified a root cause and are implementing a fix..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>20:13:51</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring recovery..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>20:18:03</var> GMT+0</small><br><strong>Monitoring</strong> - We are observing a return to normal behavior and are continuing to monitor recovery..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>20:27:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been mitigated. We are working to implement long-term preventative fixes..</p> ]]> Fri, 4 Sep 2026 19:57:29 +0000 https://status.serval.com/incident/cmtndlbww00he0wo0gwi4tdb9 https://status.serval.com/incident/cmtndlbww00he0wo0gwi4tdb9 Degraded performance with help agent Type: Incident Duration: 30 minutes Affected Components: Application Sep 3, 10:30:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 3, 11:00:00 GMT+0 - Resolved - We identified and addressed a period of increased load that impacted workflow runs from approximately 01:40 to 03:40 AM PT. We are implementing longer term fixes for this class of issue. This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We identified and addressed a period of increased load that impacted workflow runs from approximately 01:40 to 03:40 AM PT. We are implementing longer term fixes for this class of issue. This incident has been resolved..</p> ]]> Thu, 3 Sep 2026 10:30:00 +0000 https://status.serval.com/incident/cmtlejznp06yk1mph1ywqwohz https://status.serval.com/incident/cmtlejznp06yk1mph1ywqwohz Degraded performance with help agent Type: Incident Duration: 33 minutes Affected Components: Application Sep 3, 10:30:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 3, 11:03:16 GMT+0 - Resolved - We have observed performance returning to normal baseline. We are implementing longer term fixes to address this class of performance degradation. This incident has been resolved. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>11:03:16</var> GMT+0</small><br><strong>Resolved</strong> - We have observed performance returning to normal baseline. We are implementing longer term fixes to address this class of performance degradation. This incident has been resolved..</p> ]]> Thu, 3 Sep 2026 10:30:00 +0000 https://status.serval.com/incident/cmtlehkrf0bp31nqtkfqz98ek https://status.serval.com/incident/cmtlehkrf0bp31nqtkfqz98ek Elevated latency in the Responses API Type: Incident Duration: 20 days, 13 hours and 49 minutes Affected Components: Third Party: OpenAI → APIs → Responses Sep 1, 01:46:22 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Aug 31, 22:27:56 GMT+0 - Identified - We have identified an issue causing elevated latency for some Responses API requests. We are working on implementing a mitigation. Aug 31, 23:13:46 GMT+0 - Monitoring - We have applied a mitigation and are monitoring recovery. Sep 1, 15:15:09 GMT+0 - Identified - We have identified elevated latencies impacting Responses API on the US endpoint. Sep 1, 17:36:17 GMT+0 - Identified - We are implementing the mitigation. Sep 1, 18:09:31 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Sep 1, 19:05:46 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 20 days, 13 hours and 49 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>01:46:22</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>22:27:56</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue causing elevated latency for some Responses API requests. We are working on implementing a mitigation..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>23:13:46</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied a mitigation and are monitoring recovery..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:15:09</var> GMT+0</small><br><strong>Identified</strong> - We have identified elevated latencies impacting Responses API on the US endpoint..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:36:17</var> GMT+0</small><br><strong>Identified</strong> - We are implementing the mitigation..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>18:09:31</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>19:05:46</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Mon, 31 Aug 2026 22:27:56 +0000 https://status.serval.com/incident/cmthtf9n38eu20kpw9nkx45e5 https://status.serval.com/incident/cmthtf9n38eu20kpw9nkx45e5 Third Party: OpenAI provider outage Type: Incident Duration: 9 hours and 36 minutes Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses Aug 31, 20:16:08 GMT+0 - Monitoring - We are continuing to observe issues with OpenAI API responsiveness, so will maintain failover to Anthropic models and continue monitoring. Aug 31, 17:07:57 GMT+0 - Investigating - We are currently experiencing elevated error rates and API hangs communicating with OpenAI. We are investigating the issue. Aug 31, 17:14:47 GMT+0 - Investigating - We are currently investigating this issue with OpenAI. We are seeing some inconsistent response times from OpenAI. Aug 31, 17:21:42 GMT+0 - Investigating - We are continuing to see fluctuating availability and response times from OpenAI across multiple model classes. We are continuing to investigate and implement mitigations. Aug 31, 17:32:44 GMT+0 - Monitoring - We are seeing consistent availability from the OpenAI endpoint, but performance remains degraded. We are continuing to monitor the situation. Aug 31, 21:34:40 GMT+0 - Monitoring - We are continuing to use Anthropic for all agent responses as we monitor OpenAI API recovery. Aug 31, 17:45:26 GMT+0 - Monitoring - We are continuing to observe inconsistent response latencies with OpenAI endpoints. We are deploying a mitigation to failover all remaining affected model usages to Anthropic. Aug 31, 18:26:11 GMT+0 - Monitoring - We are continuing to failover to Anthropic models for remaining affected agent behaviors and monitoring rollout. Aug 31, 18:58:57 GMT+0 - Monitoring - We are continuing to failover to Anthropic and are implementing other mitigations. Aug 31, 19:17:54 GMT+0 - Monitoring - We have completed failing remaining inference activity to Anthropic and are continuing to monitor OpenAI endpoints for recovery. Aug 31, 22:51:45 GMT+0 - Monitoring - We are continuing to use Anthropic for all agent responses as we monitor OpenAI API incident response and recovery. Follow OpenAI's status updates here: <https://status.openai.com/incidents/01M1CYZDD84XD0H56XNEV2PT98> Sep 1, 02:43:51 GMT+0 - Resolved - We are continuing to use Anthropic for all agent responses as we monitor OpenAI's recovery. We will return to normal operation once API responsiveness returns to expected baseline. Aug 31, 19:43:53 GMT+0 - Monitoring - We are recording improved API responsiveness from OpenAI and are evaluating a progressive rollback to normal operations. Type: Incident

Duration: 9 hours and 36 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>20:16:08</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to observe issues with OpenAI API responsiveness, so will maintain failover to Anthropic models and continue monitoring..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>17:07:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing elevated error rates and API hangs communicating with OpenAI. We are investigating the issue..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>17:14:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this issue with OpenAI. We are seeing some inconsistent response times from OpenAI..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>17:21:42</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to see fluctuating availability and response times from OpenAI across multiple model classes. We are continuing to investigate and implement mitigations..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>17:32:44</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing consistent availability from the OpenAI endpoint, but performance remains degraded. We are continuing to monitor the situation..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>21:34:40</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to use Anthropic for all agent responses as we monitor OpenAI API recovery..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>17:45:26</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to observe inconsistent response latencies with OpenAI endpoints. We are deploying a mitigation to failover all remaining affected model usages to Anthropic..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>18:26:11</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to failover to Anthropic models for remaining affected agent behaviors and monitoring rollout..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>18:58:57</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to failover to Anthropic and are implementing other mitigations..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>19:17:54</var> GMT+0</small><br><strong>Monitoring</strong> - We have completed failing remaining inference activity to Anthropic and are continuing to monitor OpenAI endpoints for recovery. .</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>22:51:45</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to use Anthropic for all agent responses as we monitor OpenAI API incident response and recovery. Follow OpenAI's status updates here: <https://status.openai.com/incidents/01M1CYZDD84XD0H56XNEV2PT98>.</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>02:43:51</var> GMT+0</small><br><strong>Resolved</strong> - We are continuing to use Anthropic for all agent responses as we monitor OpenAI's recovery. We will return to normal operation once API responsiveness returns to expected baseline..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>19:43:53</var> GMT+0</small><br><strong>Monitoring</strong> - We are recording improved API responsiveness from OpenAI and are evaluating a progressive rollback to normal operations..</p> ]]> Mon, 31 Aug 2026 17:07:57 +0000 https://status.serval.com/incident/cmthhrvz305im1bmvmk3g77z2 https://status.serval.com/incident/cmthhrvz305im1bmvmk3g77z2 Issues creating tickets and AI responses in Serval Type: Incident Duration: 41 minutes Affected Components: Application Aug 25, 00:54:01 GMT+0 - Identified - We have identified a root cause and are now implementing a fix. Aug 25, 01:09:41 GMT+0 - Monitoring - We have implemented a fix and are observing availability is recovering. We are currently monitoring recovery. Aug 25, 01:31:34 GMT+0 - Resolved - This incident has been resolved. Aug 25, 00:50:09 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 41 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>00:54:01</var> GMT+0</small><br><strong>Identified</strong> - We have identified a root cause and are now implementing a fix..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>01:09:41</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are observing availability is recovering. We are currently monitoring recovery..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>01:31:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>00:50:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 25 Aug 2026 00:50:09 +0000 https://status.serval.com/incident/cmt7y7bo70d3s0knht4w3i5yr https://status.serval.com/incident/cmt7y7bo70d3s0knht4w3i5yr Intermittent connectivity issues with EU1 shard Type: Incident Duration: 58 minutes Affected Components: Application Aug 20, 10:27:14 GMT+0 - Identified - We have identified an issue causing intermittent connectivity issues with our EU deployment. We are working to implement a fix. Aug 20, 11:02:46 GMT+0 - Monitoring - We have deployed a fix and are monitoring for service recovery and stability. Aug 20, 11:24:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 58 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>10:27:14</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue causing intermittent connectivity issues with our EU deployment. We are working to implement a fix..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>11:02:46</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed a fix and are monitoring for service recovery and stability..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>11:24:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Aug 2026 10:27:14 +0000 https://status.serval.com/incident/cmt1dm7e90b7i0kmelh25qxjb https://status.serval.com/incident/cmt1dm7e90b7i0kmelh25qxjb Issues accessing Serval Type: Incident Duration: 3 hours and 10 minutes Affected Components: Application, Workflows Aug 7, 07:48:33 GMT+0 - Identified - We have identified additional contributing factors that are impacting Serval availability. We are working to restore service and will provide updates as they become available. Aug 7, 08:01:17 GMT+0 - Monitoring - We have implemented mitigations for issues impacting availability and are monitoring recovery. Aug 7, 08:41:04 GMT+0 - Resolved - This incident has been resolved. Aug 7, 05:30:52 GMT+0 - Investigating - We are currently investigating this incident. Aug 7, 05:45:00 GMT+0 - Identified - We have identified the root cause of the availability issue and are implementing a fix. Aug 7, 06:15:00 GMT+0 - Identified - We are deploying the fix and monitoring the result. Aug 7, 07:04:14 GMT+0 - Monitoring - We have deployed the fix and are monitoring service recovery. Type: Incident

Duration: 3 hours and 10 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>07:48:33</var> GMT+0</small><br><strong>Identified</strong> - We have identified additional contributing factors that are impacting Serval availability. We are working to restore service and will provide updates as they become available..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>08:01:17</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented mitigations for issues impacting availability and are monitoring recovery..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>08:41:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>05:30:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>05:45:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause of the availability issue and are implementing a fix..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>06:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are deploying the fix and monitoring the result..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>07:04:14</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed the fix and are monitoring service recovery..</p> ]]> Fri, 7 Aug 2026 05:30:52 +0000 https://status.serval.com/incident/cmsilk68x09560kpq7g1ghx3q https://status.serval.com/incident/cmsilk68x09560kpq7g1ghx3q Issues loading tickets Type: Incident Duration: 48 minutes Affected Components: Application Jul 30, 19:28:02 GMT+0 - Resolved - This incident has been resolved. We are implementing long term remediations. Jul 30, 18:39:37 GMT+0 - Investigating - We are currently investigating this incident. Jul 30, 18:45:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 30, 18:55:01 GMT+0 - Monitoring - We have applied a fix and are monitoring for service recovery. Service performance is degraded but recovering. Jul 30, 19:07:11 GMT+0 - Monitoring - We are continuing to monitor recovery. Performance has recovered to baseline. Type: Incident

Duration: 48 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>19:28:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We are implementing long term remediations..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>18:39:37</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>18:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>18:55:01</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied a fix and are monitoring for service recovery. Service performance is degraded but recovering..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>19:07:11</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor recovery. Performance has recovered to baseline..</p> ]]> Thu, 30 Jul 2026 18:39:37 +0000 https://status.serval.com/incident/cms7uyibc070a0knzpxfopics https://status.serval.com/incident/cms7uyibc070a0knzpxfopics Elevated error rates with the invalid_prompt error code Type: Incident Duration: 3 days, 12 hours and 51 minutes Affected Components: Third Party: OpenAI → APIs → Chat Completions Jul 29, 00:55:27 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 29, 01:39:33 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 29, 02:20:19 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 3 days, 12 hours and 51 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>00:55:27</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>01:39:33</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>02:20:19</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Wed, 29 Jul 2026 00:55:27 +0000 https://status.serval.com/incident/cmthhbdo109y91ao11d4flm7d https://status.serval.com/incident/cmthhbdo109y91ao11d4flm7d We’re seeing elevated latency, timeouts, and interrupted streaming across gpt 5.1 mini model and gpt 4.1 mini Type: Incident Duration: 1 day, 12 hours and 39 minutes Affected Components: Third Party: OpenAI → APIs → Chat Completions Jul 27, 15:30:00 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 27, 17:30:00 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 1 day, 12 hours and 39 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 27</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Mon, 27 Jul 2026 18:06:39 +0000 https://status.serval.com/incident/cmthhbdn109y81ao1nfostsom https://status.serval.com/incident/cmthhbdn109y81ao1nfostsom Elevated error rates Type: Incident Duration: 21 hours and 37 minutes Affected Components: Third Party: OpenAI → APIs → Responses, Third Party: OpenAI → APIs → Chat Completions Jul 25, 11:35:24 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Jul 25, 11:46:39 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 25, 11:57:02 GMT+0 - Resolved - All impacted services have now fully recovered. Type: Incident

Duration: 21 hours and 37 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:35:24</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:46:39</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:57:02</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> ]]> Sat, 25 Jul 2026 11:35:24 +0000 https://status.serval.com/incident/cmthha1ck05mh13mvsf88fzkx https://status.serval.com/incident/cmthha1ck05mh13mvsf88fzkx Elevated error rates Type: Incident Duration: 4 days, 14 hours and 47 minutes Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses Jul 25, 11:08:36 GMT+0 - Resolved - All impacted services have now fully recovered. Jul 25, 09:17:49 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 25, 10:02:52 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Type: Incident

Duration: 4 days, 14 hours and 47 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>11:08:36</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>09:17:49</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>10:02:52</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> ]]> Sat, 25 Jul 2026 09:17:49 +0000 https://status.serval.com/incident/cmthha1cu05mj13mvbk1ay5ad https://status.serval.com/incident/cmthha1cu05mj13mvbk1ay5ad Elevated Error Rates Type: Incident Duration: 10 days, 21 hours and 19 minutes Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses Jul 23, 15:36:02 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 23, 17:58:26 GMT+0 - Identified - We are continuing to work on implementing a mitigation. Jul 23, 20:22:48 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 24, 11:34:20 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 24, 19:33:22 GMT+0 - Resolved - All impacted services have now fully recovered. Jul 23, 15:56:57 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Jul 23, 16:08:37 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Jul 24, 10:06:05 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 23, 16:48:54 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation with the downstream infrastructure provider. Jul 23, 17:36:32 GMT+0 - Identified - We are continuing to work on implementing a mitigation. Jul 23, 18:50:34 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 23, 19:37:21 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 24, 09:56:47 GMT+0 - Investigating - We are investigating the issue for the listed services. Type: Incident

Duration: 10 days, 21 hours and 19 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>15:36:02</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>17:58:26</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:22:48</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>11:34:20</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:33:22</var> GMT+0</small><br><strong>Resolved</strong> - All impacted services have now fully recovered..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>15:56:57</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>16:08:37</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>10:06:05</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>16:48:54</var> GMT+0</small><br><strong>Identified</strong> - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation with the downstream infrastructure provider..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>17:36:32</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on implementing a mitigation..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>18:50:34</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied the mitigation and are monitoring the recovery..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>19:37:21</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>09:56:47</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue for the listed services..</p> ]]> Thu, 23 Jul 2026 15:36:02 +0000 https://status.serval.com/incident/cmthha1cv05mk13mvls1inln8 https://status.serval.com/incident/cmthha1cv05mk13mvls1inln8