Serval - Degraded performance loading workflows – Incident details

All systems operational

Degraded performance loading workflows

Resolved
Major outage
Started 3 months agoLasted about 9 hours

Affected

Workflows

Major outage from 5:15 PM to 10:00 PM, Degraded performance from 10:00 PM to 2:31 AM

Updates
  • Resolved
    UTC
    Resolved

    We have confirmed fixes have resolved performance issues. We are implementing performance fixes across all services to improve performance and reliability moving forward.

  • Update
    UTC
    Update
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    We are working on additional fixes to improve workflow performance and availability. We will provide an update at 7PM or earlier as work progresses.

  • Update
    UTC
    Update

    We are continuing to work on performance improvements. We will provide an update at 6 PM PT or earlier as our mitigation efforts progress.

  • Update
    UTC
    Update

    We are continuing to work on performance improvements. We will provide an update at 5 PM PT or earlier as our mitigation efforts progress.

  • Update
    UTC
    Update

    We have mitigated issues contributing to performance and workflow service availability and are continuing to investigate further reports of degraded performance. We will provide an update at 4 PM PT or earlier as our mitigation efforts progress.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.