Serval - Help agent responsiveness – Incident details

Third Party: Anthropic → Claude API (api.anthropic.com) experiencing partial outage

Help agent responsiveness

Resolved
Major outage
Started 3 months agoLasted 1 minute

Affected

Application

Major outage from 4:02 AM to 4:04 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.