Serval - Issues accessing Serval – Incident details

Third Party: Anthropic → Claude API (api.anthropic.com) experiencing partial outage

Issues accessing Serval

Resolved
Major outage
Started 9 days agoLasted about 3 hours

Affected

Application

Major outage from 5:30 AM to 8:01 AM, Degraded performance from 8:01 AM to 8:41 AM

Workflows

Major outage from 5:30 AM to 8:01 AM, Degraded performance from 8:01 AM to 8:41 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented mitigations for issues impacting availability and are monitoring recovery.

  • Identified
    UTC
    Identified

    We have identified additional contributing factors that are impacting Serval availability. We are working to restore service and will provide updates as they become available.

  • Monitoring
    UTC
    Monitoring

    We have deployed the fix and are monitoring service recovery.

  • Update
    UTC
    Update

    We are deploying the fix and monitoring the result.

  • Identified
    UTC
    Identified

    We have identified the root cause of the availability issue and are implementing a fix.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.