Serval - Issues creating tickets and AI responses in Serval – Incident details

All systems operational

Issues creating tickets and AI responses in Serval

Resolved
Major outage
Started about 1 month agoLasted 41 minutes

Affected

Application

Major outage from 12:50 AM to 1:31 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are observing availability is recovering. We are currently monitoring recovery.

  • Identified
    UTC
    Identified

    We have identified a root cause and are now implementing a fix.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.