Serval - Elevated error rates – Incident details

All systems operational

Elevated error rates

Resolved
Degraded performance
Started 2 months agoLasted 22 minutes

Affected

Third Party: OpenAI

Degraded performance from 11:35 AM to 11:57 AM

Third Party: OpenAI → APIs → Chat Completions

Degraded performance from 11:35 AM to 11:57 AM

Third Party: OpenAI → APIs → Responses

Degraded performance from 11:35 AM to 11:57 AM

Updates
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Identified
    UTC
    Identified

    We have identified that users are experiencing elevated errors for the impacted services.

    We are working on implementing a mitigation.