Serval - Elevated error rates – Incident details

All systems operational

Elevated error rates

Resolved
Degraded performance
Started 2 months agoLasted about 2 hours

Affected

Third Party: OpenAI

Degraded performance from 9:17 AM to 11:08 AM

Third Party: OpenAI → APIs → Chat Completions

Degraded performance from 9:17 AM to 11:08 AM

Third Party: OpenAI → APIs → Responses

Degraded performance from 9:17 AM to 11:08 AM

Updates
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Investigating
    UTC
    Investigating

    We are investigating the issue for the listed services.