Serval - Elevated error rates on Codex, ChatGPT and Responses API – Incident details

All systems operational

Elevated error rates on Codex, ChatGPT and Responses API

Resolved
Partial outage
Started 4 months agoLasted about 6 hours

Affected

Third Party: OpenAI

Operational from 4:58 AM to 6:34 AM, Partial outage from 6:34 AM to 6:50 AM, Degraded performance from 6:50 AM to 7:16 AM, Operational from 7:16 AM to 11:09 AM

Third Party: OpenAI → APIs → Responses

Operational from 4:58 AM to 6:34 AM, Partial outage from 6:34 AM to 6:50 AM, Degraded performance from 6:50 AM to 7:16 AM, Operational from 7:16 AM to 11:09 AM

Updates
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We have seen recovery on Codex, but there is continued low level impact on other services. We're continuing to work on mitigation.

  • Update
    UTC
    Update

    We are investigating the issue for the listed services.

  • Update
    UTC
    Update

    We are investigating the issue for the listed services.

  • Update
    UTC
    Update

    We are investigating the issue for the listed services.

  • Update
    UTC
    Update

    We are investigating the issue for the listed services.

  • Update
    UTC
    Update

    We are investigating the issue for the listed services.

  • Update
    UTC
    Update

    We are investigating the issue for the listed services.

  • Update
    UTC
    Update

    We are investigating the issue for the listed services.

  • Investigating
    UTC
    Investigating

    We are investigating the issue for the listed services.