Serval - Elevated errors across ChatGPT, Codex, and the API including the Agents API – Incident details

All systems operational

Elevated errors across ChatGPT, Codex, and the API including the Agents API

Resolved
Degraded performance
Started about 11 hours agoLasted about 5 hours

Affected

Third Party: OpenAI

Operational from 5:52 PM to 6:24 PM, Degraded performance from 6:24 PM to 11:14 PM

Third Party: OpenAI → APIs → Chat Completions

Operational from 5:52 PM to 6:24 PM, Degraded performance from 6:24 PM to 11:14 PM

Third Party: OpenAI → APIs → Responses

Operational from 5:52 PM to 6:24 PM, Degraded performance from 6:24 PM to 11:14 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered.

    Thank you for your patience while we worked to restore service.

    The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API.

    Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.

  • Investigating
    UTC
    Investigating

    We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API.

    Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.

  • Resolved
    UTC
    Resolved