Website - Operational
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Workflows - Operational
Third Party: Anthropic → Claude API (api.anthropic.com) - Operational
Serval is not creating tickets when emails are sent to existing intake addresses. We are currently investigating this incident.
We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.
We have confirmed fixes have resolved performance issues. We are implementing performance fixes across all services to improve performance and reliability moving forward.
We are working on additional fixes to improve workflow performance and availability. We will provide an update at 7PM or earlier as work progresses.
We are continuing to work on performance improvements. We will provide an update at 6 PM PT or earlier as our mitigation efforts progress.
We are continuing to work on performance improvements. We will provide an update at 5 PM PT or earlier as our mitigation efforts progress.
We have mitigated issues contributing to performance and workflow service availability and are continuing to investigate further reports of degraded performance. We will provide an update at 4 PM PT or earlier as our mitigation efforts progress.
We implemented a fix and are currently monitoring recovery of workflow systems.
We are working on a fix for this incident.
Availability and performance metrics have returned to baseline. This incident has been resolved.
We have identified and implemented a fix and are monitoring recovery of services.
We are currently investigating reports of slow or unresponsive agent interactions (interacting with Serval via Slack, or creating a new Workflow).
Investigating an issue with status not being set automatically by Serval's AI.
Mar 2026 to May 2026
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