Serval - Issues with help agent responses and running workflows – Incident details

All systems operational

Issues with help agent responses and running workflows

Resolved
Major outage
Started 29 days agoLasted 30 minutes

Affected

Application

Partial outage from 7:57 PM to 8:18 PM, Operational from 8:18 PM to 8:27 PM

Workflows

Major outage from 7:57 PM to 8:11 PM, Partial outage from 8:11 PM to 8:18 PM, Operational from 8:18 PM to 8:27 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been mitigated. We are working to implement long-term preventative fixes.

  • Update
    UTC
    Update

    We are observing a return to normal behavior and are continuing to monitor recovery.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring recovery.

  • Identified
    UTC
    Identified

    We have identified a root cause and are implementing a fix.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.