Serval - We are seeing elevated error rates across API models – Incident details

All systems operational

We are seeing elevated error rates across API models

Resolved
Degraded performance
Started 15 days agoLasted 21 minutes

Affected

Third Party: OpenAI

Operational from 9:29 PM to 9:50 PM

Third Party: OpenAI → APIs → Chat Completions

Operational from 9:29 PM to 9:50 PM

Third Party: OpenAI → APIs → Responses

Operational from 9:29 PM to 9:50 PM

Updates
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Identified
    UTC
    Identified

    We have identified that users are experiencing elevated errors for the impacted services.

    We are working on implementing a mitigation.