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Third Party: Anthropic → Claude API (api.anthropic.com) - Operational
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All impacted services have now fully recovered.
We have applied the mitigation and are monitoring the recovery.
We are continuing to investigate the issue regarding elevated 431 errors and are working on the mitigation.
We have identified that some users are experiencing elevated 431 errors for the impacted services.
We are working on implementing a mitigation.
We have seen recovery on Codex, but there is continued low level impact on other services. We're continuing to work on mitigation.
We are investigating the issue for the listed services.
This incident has been resolved by Slack.
Slack is having an outage, so messages are not being routed to Serval. Latest status is available here: https://slack-status.com/
Serval is not creating tickets when emails are sent to existing intake addresses. We are currently investigating this incident.
We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.
We have confirmed fixes have resolved performance issues. We are implementing performance fixes across all services to improve performance and reliability moving forward.
We are working on additional fixes to improve workflow performance and availability. We will provide an update at 7PM or earlier as work progresses.
We are continuing to work on performance improvements. We will provide an update at 6 PM PT or earlier as our mitigation efforts progress.
We are continuing to work on performance improvements. We will provide an update at 5 PM PT or earlier as our mitigation efforts progress.
We have mitigated issues contributing to performance and workflow service availability and are continuing to investigate further reports of degraded performance. We will provide an update at 4 PM PT or earlier as our mitigation efforts progress.
We implemented a fix and are currently monitoring recovery of workflow systems.
We are working on a fix for this incident.
Availability and performance metrics have returned to baseline. This incident has been resolved.
We have identified and implemented a fix and are monitoring recovery of services.
We are currently investigating reports of slow or unresponsive agent interactions (interacting with Serval via Slack, or creating a new Workflow).
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