Serval - Notice history

All systems operational

Application - Operational

100% - uptime
Jul 2026 · 99.97%Aug · 99.53%Sep · 99.77%

Previous page

Next page

Jul 2026
Aug 2026
Sep 2026

Workflows - Operational

Third Party: Anthropic → Claude API (api.anthropic.com) - Operational

Login - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

Previous page

Next page

Jul 2026
Aug 2026
Sep 2026

Notice history

View current status

Sep 2026

Elevated errors across ChatGPT, Codex, and the API including the Agents API
ResolvedDegraded performance5 hours 21 minutes
  • Resolved
    UTC
    Resolved

    The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered.

    Thank you for your patience while we worked to restore service.

    The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API.

    Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.

  • Investigating
    UTC
    Investigating

    We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API.

    Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.

  • Resolved
    UTC
    Resolved

Workflow runs failing to start, Degraded Catalyst performance
ResolvedDegraded performance2 hours 10 minutes
  • Resolved
    UTC
    Resolved

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

Email delivery issues
ResolvedPartial outage57 minutes
  • Resolved
    UTC
    Resolved

    This was resolved by a rate limit increase.

  • Investigating
    UTC
    Investigating

    We are experiencing email deliverability issues due to a AWS SES rate-limit issue. We are working with AWS support to get it resolved ASAP.

SSO Login Issues
ResolvedMajor outage27 minutes
  • Resolved
    UTC
    Resolved

    This issue is resolved. WorkOS has recovered from their API errors.

  • Investigating
    UTC
    Investigating

    We are currently investigating issues with SSO-based login.

    It appears to be an issue with a downstream auth-provider, WorkOS.

    See https://status.workos.com/

Issues with Email Intake
ResolvedMajor outage1 hour 40 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We are still monitoring. Many customers report being able to create tickets via email and getting fast response times.

    Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS).

  • Monitoring
    UTC
    Monitoring

    This is caused by AWS outage with SNS in us-west-1. We are still actively monitoring.

    Some customers are reporting they are now able to create email tickets.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Aug 2026

Elevated latency in the Responses API
ResolvedDegraded performance20 hours 37 minutes
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Update
    UTC
    Update

    We are implementing the mitigation.

  • Identified
    UTC
    Identified

    We have identified elevated latencies impacting Responses API on the US endpoint.

  • Update
    UTC
    Update

    We have applied the mitigation and are monitoring the recovery.

  • Monitoring
    UTC
    Monitoring

    We have applied a mitigation and are monitoring recovery.

  • Identified
    UTC
    Identified

    We have identified an issue causing elevated latency for some Responses API requests. We are working on implementing a mitigation.

Third Party: OpenAI provider outage
ResolvedMajor outage9 hours 35 minutes
  • Resolved
    UTC
    Resolved

    We are continuing to use Anthropic for all agent responses as we monitor OpenAI's recovery. We will return to normal operation once API responsiveness returns to expected baseline.

  • Update
    UTC
    Update

    We are continuing to use Anthropic for all agent responses as we monitor OpenAI API incident response and recovery. Follow OpenAI's status updates here: https://status.openai.com/incidents/01M1CYZDD84XD0H56XNEV2PT98

  • Update
    UTC
    Update

    We are continuing to use Anthropic for all agent responses as we monitor OpenAI API recovery.

  • Update
    UTC
    Update

    We are continuing to observe issues with OpenAI API responsiveness, so will maintain failover to Anthropic models and continue monitoring.

  • Update
    UTC
    Update

    We are recording improved API responsiveness from OpenAI and are evaluating a progressive rollback to normal operations.

  • Update
    UTC
    Update

    We have completed failing remaining inference activity to Anthropic and are continuing to monitor OpenAI endpoints for recovery.

  • Update
    UTC
    Update

    We are continuing to failover to Anthropic and are implementing other mitigations.

  • Update
    UTC
    Update

    We are continuing to failover to Anthropic models for remaining affected agent behaviors and monitoring rollout.

  • Update
    UTC
    Update

    We are continuing to observe inconsistent response latencies with OpenAI endpoints. We are deploying a mitigation to failover all remaining affected model usages to Anthropic.

  • Monitoring
    UTC
    Monitoring

    We are seeing consistent availability from the OpenAI endpoint, but performance remains degraded. We are continuing to monitor the situation.

  • Update
    UTC
    Update

    We are continuing to see fluctuating availability and response times from OpenAI across multiple model classes. We are continuing to investigate and implement mitigations.

  • Update
    UTC
    Update

    We are currently investigating this issue with OpenAI. We are seeing some inconsistent response times from OpenAI.

  • Investigating
    UTC
    Investigating

    We are currently experiencing elevated error rates and API hangs communicating with OpenAI. We are investigating the issue.

Issues creating tickets and AI responses in Serval
ResolvedMajor outage41 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are observing availability is recovering. We are currently monitoring recovery.

  • Identified
    UTC
    Identified

    We have identified a root cause and are now implementing a fix.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Intermittent connectivity issues with EU1 shard
ResolvedPartial outage57 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have deployed a fix and are monitoring for service recovery and stability.

  • Identified
    UTC
    Identified

    We have identified an issue causing intermittent connectivity issues with our EU deployment. We are working to implement a fix.

Issues accessing Serval
ResolvedMajor outage3 hours 10 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have implemented mitigations for issues impacting availability and are monitoring recovery.

  • Identified
    UTC
    Identified

    We have identified additional contributing factors that are impacting Serval availability. We are working to restore service and will provide updates as they become available.

  • Monitoring
    UTC
    Monitoring

    We have deployed the fix and are monitoring service recovery.

  • Update
    UTC
    Update

    We are deploying the fix and monitoring the result.

  • Identified
    UTC
    Identified

    We have identified the root cause of the availability issue and are implementing a fix.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Jul 2026

Issues loading tickets
ResolvedMajor outage48 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. We are implementing long term remediations.

  • Update
    UTC
    Update

    We are continuing to monitor recovery. Performance has recovered to baseline.

  • Monitoring
    UTC
    Monitoring

    We have applied a fix and are monitoring for service recovery. Service performance is degraded but recovering.

  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Elevated error rates with the invalid_prompt error code
ResolvedDegraded performance1 hour 24 minutes
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Investigating
    UTC
    Investigating

    We are investigating the issue for the listed services.

We’re seeing elevated latency, timeouts, and interrupted streaming across gpt 5.1 mini model and gpt 4.1 mini
ResolvedDegraded performance
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Investigating
    UTC
    Investigating

    We are investigating the issue for the listed services.

Elevated error rates
ResolvedDegraded performance21 minutes
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Identified
    UTC
    Identified

    We have identified that users are experiencing elevated errors for the impacted services.

    We are working on implementing a mitigation.

Elevated error rates
ResolvedDegraded performance1 hour 50 minutes
  • Resolved
    UTC
    Resolved

    All impacted services have now fully recovered.

  • Monitoring
    UTC
    Monitoring

    We have applied the mitigation and are monitoring the recovery.

  • Investigating
    UTC
    Investigating

    We are investigating the issue for the listed services.

Previous

Jul 2026 to Sep 2026

Next